Selecting the Right Forwarder: The High Stakes of Pharma Supply Chains – is the direction and rhythm right?

Choosing the right logistics provider for pharmaceutical shipments is one of the most important decisions supply chain managers make. A forwarder with the right expertise, certifications, and proactive problem-solving approach can mean the difference between a successful delivery and a costly temperature excursion
Pharmaceutical logistics is highly specialized, requiring adherence to strict quality standards. Selecting the right forwarder involves thorough vetting and assessment of key capabilities.

What to Look for in a Forwarder

1. Temperature-Control Expertise – The provider must have a proven track record of handling temperature-sensitive shipments, including experience with active and passive packaging solutions. An overall understanding of handling pharma shipments is key, regardless if air, sea or roadfreight.

2. Lane Risk Assessment Capability – A strong forwarder conducts detailed risk assessments of shipping routes, identifying potential weak points in the supply chain and offering mitigation strategies, such as additional packaging options and changes in routes/transitairports.

3. Real-Time Tracking and Visibility – End-to-end shipment monitoring can be essential, with proactive alerts for any deviations or potential disruptions. The set up of such monitoring and alerts is key for a smooth operation.

4. Crisis Management and Contingency Planning – A reliable forwarder has predefined escalation procedures for temperature excursions, delays, and emergency interventions. This will be proactively discussed and rolled out prior to operation.

5. Look at the Person Behind the Operation – Are they leaving their post at 16:00, or do they have the flexibility to go the extra mile for your shipment? Also, check if the chemistry works with staff on both sides to establish efficient communication and handling during troubled moments.

6. Industry Connections Matter – Good forwarders are well connected with airlines, understand aircraft and airport operations, and have strong relationships with ground handlers and forwarding agents at the destination. These connections are crucial for ensuring smooth pharma transports.

7. Forwarders Partner’s…:
   forwarders also need partners, for the extra services they want to render. Beware if their suppliers and subcontractors are good for you. A tight connection to an airline for example, may provide special deals….but also may keep you from other options in the market, etc.  

8. Pharma-Specific Certifications – you may also look at Good Distribution Practice (GDP) certification, IATA CEIV Pharma accreditation, and other relevant regulatory approvals.

Conclusion: Don’t Leave It to Chance

Partnering with the right forwarder is a critical decision that directly impacts pharmaceutical shipment integrity and patient safety. The best forwarders bring industry expertise, proactive risk management, and the right staff to take care of your shipment from A to Z.

📢 Join the Conversation! Do you have a preferred forwarder for your pharma shipments? What selection criteria do you prioritize? Follow us on LinkedIn and visit iPharmaLogistics.com to share your insights and learn from industry peers.